Glass
All of my glass is 104 COE, mostly Moretti, and is purchased locally. All of my glass pieces are annealed at 960 degrees Fahrenheit in an electronically controlled kiln and quality checked for stress and fracture. I clean them with a diamond bit and water to remove the bead release (in the hole). I use 3/32" mandrels but after cleaning the holes are sometimes slightly larger. Occasionally I will try a more exotic glass and typically order that online, usually from a company in the United States. I try my best to use American (local) made glass and tools, when they are available.
Payment
I accept Paypal. This is pretty much the standard these days. It is safe for both the buyer and the seller. Paypal accepts credit cards and electronic checks, and you don't have to have a Paypal account. People trust Paypal - they have a great reputation and I'm glad I can offer that to my customers.
I expect payment to clear before your item is shipped. With a credit card this will be immediate. With an electronic check, Paypal notifies both the buyer and seller when the payment has cleared. My policy is to ship within 2 business days of payment.
If you should need to cancel an order before it has been shipped, you will receive a 100% refund unless the item is a custom order. Once the item has shipped, if you wish to cancel the order (non-custom), you may return the item at your own cost for a 100% refund (except return shipping). All returns must be insured for the purchase price.
Custom orders may only be cancelled within 5 business days of order (unless otherwise specified).
I expect payment to clear before your item is shipped. With a credit card this will be immediate. With an electronic check, Paypal notifies both the buyer and seller when the payment has cleared. My policy is to ship within 2 business days of payment.
If you should need to cancel an order before it has been shipped, you will receive a 100% refund unless the item is a custom order. Once the item has shipped, if you wish to cancel the order (non-custom), you may return the item at your own cost for a 100% refund (except return shipping). All returns must be insured for the purchase price.
Custom orders may only be cancelled within 5 business days of order (unless otherwise specified).
Shipping
Items are shipped within 2 business days of payment unless it is custom work. Orders are shipped parcel post in a padded envelope unless specified. An expedited shipping option is possible, but must be worked out in advance. All items are insured for purchase price and will include delivery confirmation. At this time I am not shipping internationally.
Refunds and Exchanges
Refunds will be issued by the same type of payment for purchase. Cancellations are discussed above.
Items which do not meet your expectations (wrong item, damaged item, defective item) may be returned for a full refund, store credit, or replacement item.
All returns must be authorized by myself prior to shipping them. If items are returned without authorization, I reserve the right to charge a restocking fee of 50% of the purchase price. All returns must be shipped insured for the purchase price. If I have made an error in shipment, I will send you a post paid shipping label.
Items which do not meet your expectations (wrong item, damaged item, defective item) may be returned for a full refund, store credit, or replacement item.
All returns must be authorized by myself prior to shipping them. If items are returned without authorization, I reserve the right to charge a restocking fee of 50% of the purchase price. All returns must be shipped insured for the purchase price. If I have made an error in shipment, I will send you a post paid shipping label.
Additional Policies
Terms for custom orders will be discussed at time of order. Any custom order involving personalization (unless the personalization can be easily removed) will not be subject to refund/return/cancellation.
Seller Information
Crowded Bed Creations - Artist Elizabeth Dyke
33789 Marquette, Garden City, MI 48135
734-239-1969
CrowdedBedCreations@yahoo.com
33789 Marquette, Garden City, MI 48135
734-239-1969
CrowdedBedCreations@yahoo.com
